| | | Client Service Standards | We believe strongly that:
- The paramount objective of the firm and each attorney is to provide consistently high-quality, prompt and cost-effective legal service for our clients.
- Every client is important to the firm and must be treated as such. A client must never be taken for granted.
- The reputation of the firm for integrity must be safeguarded under all circumstances.
- Clients expect excellent work and top-notch service. We must anticipate client needs and surpass their expectations if we are to remain their attorneys.
We endeavor to remain true to these beliefs by:
- Understanding clients' business considerations underlying the particular legal matter so that our legal representation advances those business considerations.
- Exceeding clients' expectations.
- Constantly listening to clients to understand their goals.
- Understanding clients' timetables and establishing specific deadlines for our work product to meet those timetables.
- Staffing each legal matter with attorneys that have the legal expertise and experience appropriate to the nature and complexity of the matter.
- Keeping clients fully informed of all significant developments and providing clients with copies of all relevant documents received or prepared by our attorneys.
- Returning all telephone and email messages from clients promptly.
- Always remembering that there are competing providers of legal services available to our clients if our legal services do not measure up in every respect.
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